Rose & Jones - Reviews

4.8
66 reviews on Google
View full profile

Review Insights

Summary of client reviews

Overall, the reviews highlight a strong performance by the buyer agents at Rose & Jones, particularly Lisa, who received numerous commendations for her expertise and support. However, there are significant concerns regarding the property management side, especially in emergency situations.

😊
75%Positive
😐
10%Neutral
😞
15%Negative

Strengths

  • + Excellent communication
  • + Highly knowledgeable agents
  • + Responsive and professional service
  • + Smooth and stress-free process
  • + Strong advocacy for clients

What could be better

  • - Poor property management
  • - Lack of responsiveness in emergencies
  • - Inconsistent communication
  • - Negligence in repairs
  • - Dishonesty in dealings

Frequently Mentioned

Lisa 8Rose & Jones 8property 7experience 6recommend 6support 5agent 5team 5communication 4help 4

Featured Reviews

Claire Hynes
Most Detailed

We were trying to buy for quite some time and were constantly loosing out at auction which was incredibly soul destroying. We met Lauren from Rose & Jones on the off chance at yet another lost auction. We did the due diligence and also met another buyers agent to compare but we chose Lauren for her warm and personal approach. We really got the feeling she understood what we wanted and wanted to partner with us to find our dream home, not just a good deal. We were quite stuck with our criteria and so the search wasn't a quick one but Lauren was patient with us the entire search. In the end she did a cracking job at getting us into an AMAZING off market property before anyone else had seen it, thanks to her fantastic connections, and negotiated hard to get the deal done quickly and for an incredible price - she absolutely smashed it (we still cant quite believe it!). It was such a joy working with Lauren. Not only did she bag us our actual DREAM home but we learnt so much about property and the market in the process. We wouldn't think twice about using Lauren again in the future or recommending her to anyone else tired of loosing out at auctions. Thank you again Lauren - we cant tell you how much we appreciate what you did for us! Claire & Jade x

5 August 2022

Louise Riggs
Latest 5-Star

I’ve been renting for many years and have dealt with quite a few property managers over that time, and Rose & Jones have genuinely been excellent. Their communication is always prompt and they show real advocacy and support for tenants. It’s refreshing to deal with an agency that is both efficient and approachable. Highly recommend.

27 May 2026

Alberto F
Recent

Just bought a property through Rose & Jones Queensland and honestly had a really good experience with Oliver, Sarsha and Kurt. What I appreciated most is that they negotiated an off-market deal that went super smoothly. The whole process felt easy and pretty stress-free, and we found the right property much quicker than I expected. Really great team to deal with 😊

22 May 2026

Sort:
Rating

Showing 51 of 51 reviews

Louise Riggs

Louise Riggs

5 out of 5

I’ve been renting for many years and have dealt with quite a few property managers over that time, and Rose & Jones have genuinely been excellent. Their communication is always prompt and they show real advocacy and support for tenants. It’s refreshing to deal with an agency that is both efficient a...

Alberto F

Alberto F

5 out of 5

Just bought a property through Rose & Jones Queensland and honestly had a really good experience with Oliver, Sarsha and Kurt. What I appreciated most is that they negotiated an off-market deal that went super smoothly. The whole process felt easy and pretty stress-free, and we found the right prop...

Bradley Nardi

Bradley Nardi

5 out of 5

We used the Rose and Jones team to tenant our Burleigh Heads unit for a number of years. The team was always responsive and brilliant to deal with across the board from Ash to Ben and Oli - highly recommend.

Carla Paes

Carla Paes

5 out of 5

We cannot thank Lisa enough for her amazing support throughout the entire process. It is not an easy task, but she put in so much effort to help us achieve exactly what we were looking for. She was incredibly attentive, patient, and professional, always willing to go the extra mile to support us. W...

James Williams

James Williams

5 out of 5

We have had a great experience with both Ben (Sydney) and Oliver (Gold coast) at Rose and Jones. Buyers agent experience was seamless with reports and recommendations suiting our brief. Property management is also top tier and competitively priced. Highly recommend.

Alison Weight

Alison Weight

5 out of 5

We had an amazing experience working with Lisa, on a very niche, and particular brief which was not pigeon-holed to one area of Sydney. She was working across many different areas for us (Lower North Shore, Eastern Suburbs, Inner West, Inner City & Northern Beaches) helping to find our perfect prope...

Kirsty North

Kirsty North

5 out of 5

After 5 months of attempting the search for a new home myself, my broker referred me to Lisa. She was s godsend, setting my worries at ease, taking time to discover what expectations I wanted in a property and going the extra mile to support my accessibility and mobility needs. I found the perfect ...

Emily Townsend

Emily Townsend

1 out of 5

Absolutely horrific experience with Georgia and the team at Rose and Jones Property Managers. Half of our roof blew off on 2 July 2025 during a huge storm, it is now 30 July and still NO PROGRESS AT ALL on repairing the roof. We have had no heating, mould smells through the house a damp and discolou...

George Chambers

George Chambers

5 out of 5

Lisa was personable, persistent, communicative and attentive, even though I was in the less expensive end of the market. I bought an apartment in Surry Hills, a property market Lisa knows well, from agents to streets and specific buildings. Her expertise in investing in, managing and buying apartme...

Charlotte Symes

Charlotte Symes

5 out of 5

Georgia Zanarini has been excellent throughout our letting process. From a tenant perspective she has promptly dealt with any queries, organised tradespeople when needed and generally been proactive and ensured smooth management of the property. She is polite, friendly and easy to deal with. Thank y...

Showing 1 to 10 of 51 reviews

Rating Breakdown

5
46 (90%)
4
0 (0%)
3
0 (0%)
2
1 (2%)
1
4 (8%)
Based on the 51 reviews published on PropertyGo (of 66 on Google)

Review Trend

4.8 average rating vs 4.9 across all buyer's agents on PropertyGo

Other buyer's agents in New South Wales with reviews

Ranked by verified client rating, weighted by how many reviews it rests on. Placement is not paid.

All buyer's agent reviews in NSW
FREE SERVICE

Not sure this one's the right fit?

Tell us what you're after and we'll match you with verified buyer's agents who cover your area and price range. Free, no obligation.

Takes about a minute

Similar Agents

Also covering NSW, QLD, VIC

Propertybuyer

NSW, QLD, VIC · 23 years operating

4.9101 Google reviews
View profile

Longview

NSW, QLD, VIC · 16 years operating

4.61441 Google reviews
View profile

Rethink Property Investing

ACT, NSW, QLD +4 · 11 years operating

5.02 Google reviews
View profile

PMC Property Buyers

NSW, QLD · 12 years operating

5.0565 Google reviews
View profile

Prosper Group

NSW, QLD · 21 years operating

4.762 Google reviews
View profile

Propertyology

NSW, QLD, SA +2

4.886 Google reviews
View profile