Rose & Jones - Reviews
Review Insights
Strengths
- + Responsive and helpful team
- + Excellent communication
- + Knowledgeable agents
- + Professional and dedicated service
- + Smooth and stress-free buying process
Areas to Note
- - Poor property management
- - Lack of communication from property managers
- - Negligence in repairs
- - Incompetence in handling issues
- - Dishonesty in communication
Frequently Mentioned
Overall, the reviews highlight a strong performance from the buyers' agents at Rose & Jones, particularly Lisa, while also pointing out significant issues with their property management services, especially under Georgia Zanarini. There is a clear divide in experiences, with many praising the buying agents and others expressing frustration with property management.
Based on 20 reviews analysed
Featured Reviews
We were trying to buy for quite some time and were constantly loosing out at auction which was incredibly soul destroying. We met Lauren from Rose & Jones on the off chance at yet another lost auction. We did the due diligence and also met another buyers agent to compare but we chose Lauren for her warm and personal approach. We really got the feeling she understood what we wanted and wanted to partner with us to find our dream home, not just a good deal. We were quite stuck with our criteria and so the search wasn't a quick one but Lauren was patient with us the entire search. In the end she did a cracking job at getting us into an AMAZING off market property before anyone else had seen it, thanks to her fantastic connections, and negotiated hard to get the deal done quickly and for an incredible price - she absolutely smashed it (we still cant quite believe it!). It was such a joy working with Lauren. Not only did she bag us our actual DREAM home but we learnt so much about property and the market in the process. We wouldn't think twice about using Lauren again in the future or recommending her to anyone else tired of loosing out at auctions. Thank you again Lauren - we cant tell you how much we appreciate what you did for us! Claire & Jade x
5 August 2022
Just bought a property through Rose & Jones Queensland and honestly had a really good experience with Oliver, Sarsha and Kurt. What I appreciated most is that they negotiated an off-market deal that went super smoothly. The whole process felt easy and pretty stress-free, and we found the right property much quicker than I expected. Really great team to deal with 😊
22 May 2026
We cannot thank Lisa enough for her amazing support throughout the entire process. It is not an easy task, but she put in so much effort to help us achieve exactly what we were looking for. She was incredibly attentive, patient, and professional, always willing to go the extra mile to support us. We truly felt guided and supported every step of the way. Lisa, we are really happy and Thanks so much again! Highly recommend!!! Ca&Gab
25 March 2026
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Showing 58 of 58 reviews
Alberto F
Just bought a property through Rose & Jones Queensland and honestly had a really good experience with Oliver, Sarsha and Kurt. What I appreciated most is that they negotiated an off-market deal that went super smoothly. The whole process felt easy and pretty stress-free, and we found the right prop...
Carla Paes
We cannot thank Lisa enough for her amazing support throughout the entire process. It is not an easy task, but she put in so much effort to help us achieve exactly what we were looking for. She was incredibly attentive, patient, and professional, always willing to go the extra mile to support us. W...
Bradley Nardi
We used the Rose and Jones team to tenant our Burleigh Heads unit for a number of years. The team was always responsive and brilliant to deal with across the board from Ash to Ben and Oli - highly recommend.
Louise Riggs
I’ve been renting for many years and have dealt with quite a few property managers over that time, and Rose & Jones have genuinely been excellent. Their communication is always prompt and they show real advocacy and support for tenants. It’s refreshing to deal with an agency that is both efficient a...
Ronan
I highly recommend Lisa Indge from Rose and Jones Buyers Agents. She was incredibly helpful throughout the entire process of finding my first property. Lisa’s knowledge of the Sydney property market is exceptional and she guided me towards a fantastic 2-bedroom unit in a highly desirable location, a...
James Williams
We have had a great experience with both Ben (Sydney) and Oliver (Gold coast) at Rose and Jones. Buyers agent experience was seamless with reports and recommendations suiting our brief. Property management is also top tier and competitively priced. Highly recommend.
Alison Weight
We had an amazing experience working with Lisa, on a very niche, and particular brief which was not pigeon-holed to one area of Sydney. She was working across many different areas for us (Lower North Shore, Eastern Suburbs, Inner West, Inner City & Northern Beaches) helping to find our perfect prope...
Kirsty North
After 5 months of attempting the search for a new home myself, my broker referred me to Lisa. She was s godsend, setting my worries at ease, taking time to discover what expectations I wanted in a property and going the extra mile to support my accessibility and mobility needs. I found the perfect ...
Emily Townsend
Absolutely horrific experience with Georgia and the team at Rose and Jones Property Managers. Half of our roof blew off on 2 July 2025 during a huge storm, it is now 30 July and still NO PROGRESS AT ALL on repairing the roof. We have had no heating, mould smells through the house a damp and discolou...
Emily Townsend
Absolutely horrific experience with Georgia and the team at Rose and Jones Property Managers. Half of our roof blew off on 2 July 2025 during a huge storm, it is now 30 July and still NO PROGRESS AT All on repairing the roof. We have had no heating, mould smells through the house a damp and discolou...