Frequently Asked Questions

A buyer's agent is a licensed real estate professional who represents the interests of buyers in a real estate transaction. They help clients find properties, negotiate offers, and navigate the purchasing process.

While both are licensed professionals, they serve different clients. Real estate agents (or selling agents) represent property sellers and work to get the highest possible price. Buyer's agents exclusively represent buyers, focusing on finding the right property at the best price. They have a fiduciary duty to the buyer, providing unbiased advice, negotiating on the buyer's behalf, and keeping the buyer's information confidential. For a detailed comparison, see our comprehensive guide on buyer's agents vs real estate agents.

Buyer's agents typically charge in one of three ways: a percentage fee (commonly 1% to 3% of the purchase price, per Finder; REBAA puts the average at 2% to 3% plus GST), a fixed fee (from a few thousand dollars to about $15,000 for most homes, more for premium properties), or a tiered structure combining a base fee with a success fee. Some agents also offer partial services at reduced rates, such as auction bidding only or property evaluation only. Always ensure fee structures are transparent and agreed upon in writing before engaging a buyer's agent. See our sourced fees guide.

Yes, buyer's agents typically charge a commission. The exact commission rate can vary and is something you should discuss with your chosen agent.

Buyer's agents offer numerous benefits including expert market knowledge, professional negotiation skills, time savings, and stress reduction. They work on your behalf to ensure you get the best deal possible.

Buyer's agents typically offer several service tiers: Full service (complete end-to-end representation from property search to settlement), Search-only (they find properties matching your criteria but you handle negotiations), Auction bidding only (they represent you specifically at auctions), Negotiation-only (you find the property, they handle price negotiations and contract terms), and Advisory services (one-time property evaluations or market reports). Full service is comprehensive but most expensive, while partial services offer cost savings if you're comfortable handling certain aspects of the purchase yourself.

Consider these questions to determine if you need a buyer's agent: 1) Are you purchasing in an unfamiliar area? 2) Is your local market highly competitive with properties selling quickly? 3) Do you have limited time for property searching and inspections? 4) Are you uncomfortable with negotiations? 5) Do you lack confidence in evaluating property values? 6) Are you an interstate or overseas buyer? 7) Is this a high-value purchase or complex property type? 8) Have you had unsuccessful property search experiences? If you answered yes to three or more questions, you would likely benefit significantly from a buyer's agent. Even one or two "yes" answers might indicate value in at least a partial buyer's agent service. For a step-by-step guide to the property buying process, check out our property buying checklist.

Absolutely. First-time home buyers can greatly benefit from the expertise and guidance of a buyer's agent. They can help navigate the complex buying process and avoid common pitfalls.

Be clear about your needs, budget, and preferences from the start. Communicate openly with your agent and take advantage of their expertise and resources to find the best property.

Our platform provides detailed profiles, reviews, and ratings of buyer's agents across Australia. You can search by location, specialties, and check reviews to find an agent that best suits your requirements.

When selecting a buyer's agent, consider these key factors: specific experience in your target areas and property types (ask for recent purchase examples), professional credentials (look for membership in recognised bodies like REBAA), communication style and responsiveness, transparent fee structure with no hidden costs, strong references from past clients (ask to speak with them directly), local market knowledge, and negotiation track record. A good buyer's agent should also ask detailed questions about your needs and provide a clear service agreement outlining exactly what they will deliver.

When reviewing a buyer's agent profile, consider their experience, specialties, client reviews, and association memberships. This information will help you choose the best agent for your needs.

No. We review each application before a profile goes live, but we don't check licences, insurance or past results with the regulator. Each profile shows the agency's Google reviews, service areas and specialties so you can judge them yourself, and you can check a licence with your state regulator before you sign anything. Reviews come from Google and are never edited.

Yes, many of our buyer's agents specialise in investment properties and have extensive experience in helping investors find lucrative real estate opportunities.

Yes, many of our buyer's agents are members of reputable real estate associations. Our associations page covers 11 real estate and buyer's agent associations across Australia, and each profile shows the memberships the agency has told us about.

Buyer's agents use several methods to determine a property's true value: comparative market analysis (examining recent comparable sales), rental yield assessment for investment properties, suburb growth data analysis, building and pest inspection insights, council zoning and development plans review, and sometimes formal property valuations. They also consider less quantifiable factors like street appeal, aspect, floor plan functionality, and renovation potential. This comprehensive approach helps ensure you don't overpay and identifies properties with good growth potential.

Reviews here come from Google, and we do not collect our own, so the place to leave one is the agency's Google Business Profile. That is also where it does the most good: it counts towards the rating shown on their profile here whether or not we publish the review itself, because we show a sample of each agency's reviews rather than all of them.

Raise it with the agency first. If that doesn't resolve it, you can complain to your state's fair trading or consumer affairs regulator, which licenses agents. You can also tell us through our contact page so we can review the listing.

Australia offers various First Home Buyer schemes that vary by state and territory. These typically include stamp duty concessions, grants (like the First Home Owner Grant), and the Australian Government 5% Deposit Scheme, which lets eligible first home buyers purchase with a 5% deposit and no lenders mortgage insurance. Eligibility criteria and benefits differ across states, so it's advisable to check the specific schemes available in your location.

In Australia, private treaty sales involve negotiating directly with the seller through their agent, with a cooling-off period (except in WA). Auctions, which are very common in Australian capital cities, require immediate payment of a deposit if you're the successful bidder, have no cooling-off period, and typically require pre-approval and readiness to buy unconditionally. Buyer's agents can be particularly valuable at auctions, helping with price evaluation and bidding strategy.

Stamp duty varies significantly across Australian states and territories. Each state and territory sets its own duty rates and thresholds, usually on a sliding scale by property value. Many states offer concessions for first home buyers and primary residences. A buyer's agent familiar with your state can help you understand the specific costs and any available exemptions or concessions.

Strata properties (known as "condos" in some countries) are common in Australia, especially in urban areas. When purchasing a strata property, you'll pay quarterly strata fees for building maintenance and insurance. Before buying, it's crucial to review the strata report to check for any special levies, building defects, or disputes. Buyer's agents can help interpret these reports and identify potential issues that might affect your decision or the property's value.

Conveyancing in Australia involves transferring property ownership from seller to buyer. The process typically includes contract review, property searches, settlement preparation, and final settlement. While you can do your own conveyancing in most states, most buyers engage a solicitor or licensed conveyancer. The process usually takes 4-6 weeks from contract exchange to settlement, though timeframes can vary by state and individual circumstances.

Building and pest inspections aren't legally mandatory in Australia, but they're highly recommended and often considered essential. These inspections can identify structural issues, termite damage, and other problems that might not be visible during a standard inspection. In Queensland, sellers must disclose certain issues, but in most states, the principle of "buyer beware" applies, making these inspections particularly important. A buyer's agent can recommend reputable inspectors and help interpret the findings.

Foreign investors typically need approval from the Foreign Investment Review Board (FIRB) before purchasing residential property in Australia. Generally, non-residents can only buy new dwellings or vacant land for development, with restrictions on existing homes. Additional fees and taxes often apply, including foreign investor stamp duty surcharges in most states. These rules are complex and subject to change, so foreign buyers should seek professional advice from a buyer's agent familiar with FIRB requirements.

A mortgage broker is a licensed professional who acts as an intermediary between borrowers and lenders. They help you find the best loan products by comparing options from multiple banks and lenders, often accessing better rates and terms than you could get directly. They can save you time, provide expert advice on loan structures, and guide you through the entire application process.

Most mortgage brokers in Australia charge $0 to borrowers. Instead, they earn commission from lenders: an upfront commission when the loan settles and a smaller ongoing trail commission. Ask your broker what they will be paid on your loan. This commission-based model means you get professional loan advice at no direct cost.

Yes, all mortgage brokers in Australia must be licensed by ASIC (Australian Securities and Investments Commission) and hold either an Australian Credit Licence or work as a credit representative under an existing licence. They're also required by law to act in your best interests.

Mortgage brokers can assist with a wide range of loan types including home loans for owner-occupiers, investment property loans, first home buyer loans, refinancing, construction loans, commercial property loans, self-employed borrower loans, and SMSF loans. They have access to products from multiple lenders including major banks, credit unions, and specialist lenders.

The choice depends on your situation. Brokers offer access to multiple lenders and can compare rates and features across the market, potentially saving you thousands. They provide free expert advice and handle the application process. However, if you have a strong existing relationship with a bank or want access to their exclusive products, going direct might be preferable.

The timeframe varies depending on your situation and the lender, but mortgage brokers typically streamline the process. Pre-approval can take 3-5 business days, while full approval usually takes 7-14 business days once all documentation is submitted. Complex situations (self-employed, investment properties) may take longer. Brokers help expedite the process by ensuring applications are complete and submitted to suitable lenders.

Typical documentation includes recent payslips (usually 2-3), tax returns and notices of assessment (2 years for PAYG, 3 years for self-employed), bank statements (3-6 months), asset and liability statements, identification documents, and if you've found a property, details about it. Self-employed borrowers may need additional documents like BAS statements and accountant letters. Your broker will provide a specific checklist based on your situation.

Yes, many mortgage brokers specialise in complex lending situations including bad credit, self-employed borrowers, non-resident purchases, and unusual income structures. They have access to specialist lenders who may accept applications that major banks decline. However, complex situations may result in higher interest rates or require larger deposits. A broker can assess your situation and recommend the best available options.

Yes, most brokers provide ongoing service after settlement. They receive trail commission (ongoing payments from the lender) which incentivises them to maintain the relationship. Services typically include annual loan reviews, refinancing advice when better deals become available, help with loan variations or additional borrowing, and general ongoing support. This ongoing relationship can save you money over the life of your loan.

Look for brokers who are properly licensed (check ASIC's Professional Registers), have experience with your type of loan or situation, offer transparent communication about their services and commission structure, belong to professional associations like MFAA or FBAA, and have positive client reviews. Ask about their lender panel size, turnaround times, and whether they provide ongoing service. A good broker should ask detailed questions about your needs and provide clear explanations.

Every review here is a Google review, pulled from the professional's own Google Business Profile and shown with its author and date. We do not write or edit them, and we do not accept reviews sent directly to us, which is what stops a profile being padded with praise that has no independent record. The buyer's agencies listed with us have more than 23,000 Google reviews between them, though we publish a sample of each one's rather than their whole history: every profile says how many of that agency's reviews are published here and how many exist on Google, so you can go and read the rest.

Yes, our platform allows you to search for buyer's agents and mortgage brokers by specific locations within Australia. You can find professionals who are experts in your local market.

Our buyer's agents can assist with a wide range of property types including residential homes, investment properties, commercial real estate, and more.

You can contact buyer's agents directly through their profiles on our platform. Each profile includes contact forms and detailed information to help you get in touch easily.

PropertyGo lists more than 250 buyer's agencies across all eight states and territories, with their Google reviews on each profile. See the live count on our homepage.

To get started, simply visit our website and use the filter and sort functions to find buyer's agents or mortgage brokers in your desired location. Review their profiles and reach out to those who meet your needs using the contact options provided.

PropertyGo is completely free for home buyers and property investors. We do not charge any fees for accessing our professional directory, searching for professionals, or connecting with buyer's agents and mortgage brokers.