Privacy Policy

Last Updated: 1 September 2026

Welcome to PropertyGo. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the measures we take to safeguard it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

  • Personal Information: When you register, submit an enquiry, or fill out a form, we may collect your name, email address, phone number, and any other details you provide.
  • Account and Sign-In Information: When you create an account or sign in, including via email verification codes or a Google account, our authentication provider processes your sign-in details on our behalf. We do not see or store your passwords.
  • Enquiry and Preference Information: Details about the services you are looking for, such as your buying preferences, target locations, budget, and the content of enquiries you send to buyer's agents.
  • Payment Information: If you purchase a paid service, payments are processed by our payment provider (Stripe). We do not store your full card details on our systems.
  • Reviews and Content: Reviews, ratings, and other content you choose to submit, which may be published on our website together with the name you provide.
  • Technical and Usage Information: Information about your device, browser type, IP address, and how you interact with our website, collected through cookies and analytics tools.
  • Publicly Available Information: For our directory of buyer's agents, we may collect business information from publicly available sources, such as an agent's name, agency, contact details, and published reviews, to create or maintain directory profiles.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To operate our directory, pass your enquiries to buyer's agents, and connect you with suitable agents based on your preferences. We may use automated tools, including AI-assisted matching, to help identify agents that fit your requirements.
  • Communication: To respond to your enquiries, provide customer support, and send you service updates, newsletters, or promotional materials (you can opt out of marketing at any time).
  • Improvement of Services: To analyse how our website is used, monitor errors, and improve our services.
  • Legal Compliance: To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties for their own marketing. We may share your information with:

  • Buyer's Agents: When you submit an enquiry or request to be matched, we share the details of your enquiry (including your contact details) with the agent or agents you contact or that match your requirements, so they can respond to you. Agents may pay us fees to participate on the platform or receive enquiries.
  • Service Providers: Trusted third parties who help us operate our website and provide services, including payment processing (Stripe), authentication (Auth0), website analytics (Google Analytics and PostHog), error monitoring (Sentry), and email delivery. These providers only receive the information needed to perform their services for us.
  • Legal Obligations: If required by law, we may disclose your information to comply with legal processes or protect our rights.

4. Overseas Disclosure

Some of our service providers store or process information outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. However, no method of transmission over the Internet is completely secure, and we cannot guarantee its absolute security.

6. Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to delete it or de-identify it.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to certain conditions.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [email protected] . If you are not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au .

8. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our website is used (through Google Analytics and PostHog). You can manage or disable cookies through your browser settings, though some features of the website may not work without them.

9. Third-Party Links

Our website may contain links to third-party websites, including the websites of buyer's agents. We are not responsible for the privacy practices or content of these external sites.

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this Privacy Policy periodically.