Keyhole Property Investments - Reviews
Review Insights
Strengths
- + Excellent communication
- + Professional and attentive service
- + Genuine care for clients
- + Proactive and responsive
- + Strong negotiation skills
Frequently Mentioned
Melissa Opie at Keyhole Property Investments consistently delivers exceptional service, characterized by her professionalism, genuine care for clients, and effective communication. The overwhelmingly positive feedback from clients highlights her ability to make the property management and buying process smooth and stress-free.
Based on 20 reviews analysed
Featured Reviews
Best year of our lives thanks to Melissa and her KPI team! Despite 2020 been a strange year for everyone, these challenging times have helped us to realize what and who is essential to have around, and for sure one of those things is a good place to live, and another one is people who really want to help others and to make life easier for everyone.It was probably luck what has us rent an apartment managed by KPI because shortly after the leases were signed COVID-19 was in full flight. For my partner and I as young foreign students from Colombia it was extremely hard to keep going in a different country, different language and beginning from zero. Unfortunately we also lost our jobs as soon as the outbreak began which had us feeling vulnerable and scared.Melissa was always one call away to help us in everything we need, always keeping us up to date with general information and mediating between us and the landlords always with the best of intentions to both. I am really impressed on how dedicated she is to her job. It was very important for us as tenants to have somebody like her on our side as we are living in Melbourne alone.When the Government recently opened the rent relief grant to foreigners Melissa called COVID-19 Rent Relief Team unbeknown to us and had them contact us to assist us with the documentation for the $3,000 grant for myself and my partner being $6,000 in total. Words cannot describe how grateful we are. This is a real testament to her character and care of both her tenants and landlords making sure we could cover our rent with ease. Now I understand why she is known as The Property Lady!Our big thank you for everything Melissa, and best wishes for KPI!Positive Responsiveness, Professionalism
5 August 2023
Melissa has been a pleasure to work with throughout our rental agreement, and brings a professional approach and at every stage. As a buyer’s advocate. You can tell she genuinely understands both sides of the transaction, and that perspective has made a big difference.
5 May 2026
I’ve had an excellent experience with Melissa Opie at KPI. She is incredibly kind, transparent, down to earth and consistently shows genuine care and interest in her clients. Melissa has gone above and beyond on several occasions to make sure things go as smoothly as possible. She is reliable, attentive and easy to communicate with. Thanks again Melissa. Regards, Nick at 434
1 May 2026
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Showing 84 of 84 reviews
Robert Henningham
Melissa has been a pleasure to work with throughout our rental agreement, and brings a professional approach and at every stage. As a buyer’s advocate. You can tell she genuinely understands both sides of the transaction, and that perspective has made a big difference.
Laura Hassan
Mellisa Opie is a generally very stressful to deal with. During our tenancy, it was only her running KPI, and i wouldn’t trust her office with any property of my own. Property owners, I would not recommend letting her schedule or manage repairs of your properties. Even letting her manage tenants, I...
Nick T
I’ve had an excellent experience with Melissa Opie at KPI. She is incredibly kind, transparent, down to earth and consistently shows genuine care and interest in her clients. Melissa has gone above and beyond on several occasions to make sure things go as smoothly as possible. She is reliable, atten...
Adam Dunning
Back in 2013 I reviewed Melissa and Keyhole Property Investments as follows..."I totally endorse Melissa and KPI. She bought my flat at auction, and it was exactly the property I wanted and at a price which could have gone a lot higher if Melissa wasn't there. I wouldn't hesitate using Melissa's ser...
Jeanette Crea
I can highly recommend Melissa Opie of Keyhole Property Investments as your vendor advocate. Melissa is an incredible negotiator and she successfully sold my home of 43 years. As an older woman I felt protected with Melissa to guide me through the sales process . Melissa is a true professional and ...
Emily McDonald
After a bad experience with another property management agency, I changed to KPI who have been proactive, responsive and forthcoming with advice from their many years of experience in the industry. It has been a huge help to have Melissa onside, especially while I have been living overseas. Most imp...
Alexandra Lenon
Melissa at Keyhole Property Investments has been absolutely amazing throughout the entire leasing process. From the very beginning, she was professional, responsive, and genuinely kind. What stood out most was how she treated me not just as a renter, but as a person. Melissa also showed great care ...
Helena Pradip
My partner and I have been renting through Keyhole Property Investments for a while now and we have had a great experience from the start. Melissa Opie is genuine, transparent and truly wants the best outcome for all. She was originally the buyer advocate for the property after which she started man...
ez khan
Melissa was by far the best property advocate we came across while searching for a rental recently. The owner had used Melissa as a buyers advocate to and had her agency manage it so i knew that was trusted. It was clear she more than a property manager. From the start, her communication was clear, ...
Jared Agent
Melissa and the team made our move into a new apartment really smooth especially with moving out of the family home for the first time. She was super welcoming, easy to talk to and really understood us as tenants. Great communication, quick replies and very professional throughout. Always a pleasure...