Review Insights
Strengths
- + Exceptional client care
- + Strong communication skills
- + Knowledgeable about the market
- + Professional and seamless process
- + Genuine care for clients
Areas to Note
- - Issues with retainer fees
- - Lack of communication in some cases
- - Frustration with refund policies
- - Perceived unethical behavior in some instances
- - Delayed strategy meetings
Frequently Mentioned
Overall, Adam and Suzi from Highlands Arrivals have received overwhelmingly positive feedback for their dedication, knowledge, and client care. However, there are concerns regarding communication and retainer fees that need to be addressed to improve client satisfaction.
Based on 20 reviews analysed
Featured Reviews
Suzi Bryant, Director, Highlands Arrivals is, “Who you want to call’” and all you need to make the move to the Southern HighlandsDuring July last year I tried to research and purchase a home in the Southern Highlands on my own. I am very capable but just found the whole process overwhelming and I put the dream of living in the Southern Highlands on hold.One day, I was browsing through a promotional magazine put out by Tourism for NSW and found an Advertisement for Highland Arrivals.My whole experience has been life changing and I have now fulfilled a long-time dream thanks to Suzi Bryant helping to manifest it.What makes Suzi so good at what she does, you may be asking yourself?! Suzi has lived in the Southern Highlands for 13 years and has been operating her business as a Relocation Consultant for 7 years. I spoke to several agents just recently that I had encountered last July. I asked them to contact her with possible suitable homes meeting my criteria. They, without prompting, spoke highly of Suzi and assured and supported me of my wise decision to hire her services. Suzi knows all the agents and has a great reputation.Suzi has an outgoing and engaging personality that makes you feel at ease and in good hands straight away! Suzi has a nak for getting to the centre of what you want and matching you to your dream home and lifestyle.I wasn’t sure what to expect once I had paid for the Retainer but Suzi was right on the ball and always available and nothing was too much trouble. I didn’t feel overwhelmed this time or get ‘cold feet!’ Suzi has excellent networks and is well connected in the Southern Highlands Community.Suzi is an excellent Mum and is very Family oriented, very organized and a cat lover!!! Suzi understands the life changes and stages that people of all ages go through and this is a very important aspect of the service Suzi provides. I found Suzi to be understanding, a good listener, good communicator, and very professional, engaging clients from the start with a warm and friendly manner.It is worth making the investment for a smooth and enjoyable relocation experience with Suzi Bryant, Highlands Arrivals!!!By the Way, I have found my forever home and everything went smoothly and I can’t wait to start my life in the Southern Highlands. Thanks Suzi!!Su-zi! Su-zi! Su-zi!Theresa Gregory
5 March 2024
I'm a single dad with three kids, workin my guts out diggin tunnels under Sydney. Needed an SMSF place that wasn't gonna bleed me dry with repairs. Heard enough horror stories to know what I didn't want. Adam pulled a proper off market deal. Seller came straight to adam cause they didn't wanna muck around with a real estate agent. From sign-up to done and dusted was about four weeks. I stuffed up pickin my own conveyancer without really knowing what to look for and they mucked up something, but Adam smoothed it over. Lined me up with a top property manager, got their fees down near 2%, and boosted an extra $75 a week rent. Even teed up an open home before settlement so no vacancy straight onto the rent roll. The craziest part of it all is Adam kept sending me other places like mine selling for $100-125k more. Bloody unreal. This one's set me and the kids up big time.
11 March 2026
I’ve had the pleasure of collaborating with Adam on multiple transactions in Bendigo, and I can confidently say he is exceptional at what he does. Adam operates with complete integrity honest, kind, and incredibly easy to work with. His knowledge of the market and strategic approach to negotiations are first class, but what truly stands out is his client care. The level of communication, clarity, and follow through is outstanding. Working together was seamless. Expectations were clear on both sides, roles were respected, and every step of the process was handled professionally. There were no grey areas, no friction just a strong partnership focused on achieving the best result for our clients. If you’re looking for a buyer’s agent in the Southern Highlands who genuinely cares, knows his craft, and conducts business the right way, I would highly recommend reaching out. He is phenomenal.
11 March 2026
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Showing 55 of 55 reviews
clint king
I'm a single dad with three kids, workin my guts out diggin tunnels under Sydney. Needed an SMSF place that wasn't gonna bleed me dry with repairs. Heard enough horror stories to know what I didn't want. Adam pulled a proper off market deal. Seller came straight to adam cause they didn't wanna muck ...
Sarah Smith
I’ve had the pleasure of collaborating with Adam on multiple transactions in Bendigo, and I can confidently say he is exceptional at what he does. Adam operates with complete integrity honest, kind, and incredibly easy to work with. His knowledge of the market and strategic approach to negotiations...
Michelle Lewis
Adam is a genuine soul who cares about his clients and the results they achieve together. Adam works really hard for his clients in all aspects of the work he does. Adam covers off on essential and extra due diligence so that his clients feel reassured, relaxed and know everything is reviewed. If yo...
Individual PT
Dealing with Adam (Horizon buyers agency) started out great we locked in and secured a property immediately with a plan to eventually add a granny flat to the property. Although this is as far as the plan went and I was immediately charged a retainer for the granny flat addition although no work was...
Sarah
I’ve had the pleasure of collaborating with Adam on multiple transactions in Bendigo, and I can confidently say he is exceptional at what he does. He operates with complete integrity honest, kind, and incredibly easy to work with. His knowledge of the market and strategic approach to negotiations a...
Daniel Clayton
We recently engaged Adam Gordon and Highlands Arrivals to help purchase our dream home in Bowral. The whole process was seamless from our first meeting right through to settlement. Before engaging them, we felt pretty overwhelmed and unsure what was fair value, but Adam simply and expertly presented...
Jake Williams
Before working with Adam from Highlands Arrivals, we were honestly feeling pretty lost with our property search. We’d been looking for a while but just couldn’t seem to find the right place or get the right guidance. A good mate recommended Adam to us, and it turned out to be one of the best calls w...
Individual PT
I had interviewed many buyers agents prior to contacting Adam, they seem to follow the same blueprint. Buy off plan in an apparent up and coming suburb with "projected" growth. This was not something I was interested in and could not be sold on the idea. Adam actually listens to what you want and wo...
Joey Zinghini
I WITHDREW 62K IN EQUITY IN JUST 4 MONTHS! Upon recent valuation, my first investment property has grown 151k in just 12 months! 🤯🤯🤯 If there were a 6-star rating, I'd give them that! Adam was/is amazing for my first investment property! "Was" because the process through Highlands arrivals was ...
Kelly Witherspoon
I worked with Adam recently on a property purchase for one of his clients, and I was really impressed with how dedicated he was to getting the best result for them. He clearly had their best interests at heart every step of the way and made the whole process easy and professional. Adam was great to ...
