Review Insights
Strengths
- + Excellent communication
- + Professional and knowledgeable team
- + Smooth and stress-free process
- + Genuine care for clients
- + Proactive and strategic advice
Frequently Mentioned
Overall, Citadel Agency has received overwhelmingly positive feedback from clients, highlighting their professionalism, communication, and ability to make the property buying process smooth and enjoyable. There are no notable cons mentioned in the reviews.
Based on 20 reviews analysed
Featured Reviews
We recently used Citadel as our buyers agent and the experience was absolutely flawless. Coming from a prestigious buyers agency myself, my expectations were extremely high. Omar & Jadd exceeded every single one of them. They were always available for a chat, negotiated confidently on our behalf, and made us feel supported from start to finish. They took all the hard work out of the process, making the entire journey smooth, stress-free, and enjoyable because not only are they very professional and amazing at what they do, but they are also genuine people- we always have a laugh like we have known them forever. What really stood out was their ongoing support beyond the purchase. From guidance on property management to helping us map out a sophisticated long-term strategy, they gave us a clear game plan and genuine clarity for our future property goals. This is definitely a long-term relationship for us. We highly recommend Citadel to anyone looking for a top-tier buyers agent who delivers quality, expertise, and true care for their clients.
11 December 2025
I recently worked with Omar from Citadel Agency and had a fantastic experience. His communication was clear, professional, and consistently prompt throughout the entire process. The services provided were outstanding, and everything was handled seamlessly. I highly recommend the team ant Citadel Agency and would definitely use their services again!
26 February 2026
I recently worked with Jadd and Omar from Oma Citadel Agency on a property purchase and had a great experience. They were friendly, professional and always a step ahead throughout the process. Their communication was efficient, their insights were valuable and they made the entire journey smooth and stress free for all parties involved. A very proactive and effective buyers advocacy service.
15 February 2026
Monthly Review Trends
Weekly Review Activity
Rating vs Platform Average
Review Length Distribution
Rating Breakdown
Platform Comparison
Showing 45 of 45 reviews
sideekah copeland
I recently worked with Omar from Citadel Agency and had a fantastic experience. His communication was clear, professional, and consistently prompt throughout the entire process. The services provided were outstanding, and everything was handled seamlessly. I highly recommend the team ant Citadel Ag...
Taylar Stephens
I recently worked with Jadd and Omar from Oma Citadel Agency on a property purchase and had a great experience. They were friendly, professional and always a step ahead throughout the process. Their communication was efficient, their insights were valuable and they made the entire journey smooth an...
Abdul-Kareem Elsayed
We used Citadel Agency for a pre-purchase property review and were really impressed. The report was clear, detailed, and super helpful in helping our family assess whether the property was the right fit. It gave us peace of mind and helped avoid some hidden issues we wouldn’t have spotted ourselves....
Fernanda Sant Ana Barretto Moreira
We recently used Citadel as our buyer’s agent and had an amazing experience. Omar and Jadd were always available, easy to talk to, and confident when negotiating on our behalf. They made the whole process feel smooth, stress-free. Not only are they extremely professional and great at what they do, ...
M I
I had a great experience with Citadel Agency in Melbourne and can confidently recommend them. Omar and Jadd were incredible in helping me secure my first investment property in Queensland. With so many buyers agents out there, it can be hard to know who to trust, but from the very first phone call ...
Andrew Androulidakis
As a mortgage broker and investor, I turned to Jadd and Omar to secure an investment property through our SMSF, and the experience was fantastic from start to finish. They were extremely knowledgeable about the market, understood the unique requirements of investing through an SMSF, and guided us th...
Helen Androulidakis
We recently used Citadel as our buyers agent and the experience was absolutely flawless. Coming from a prestigious buyers agency myself, my expectations were extremely high. Omar & Jadd exceeded every single one of them. They were always available for a chat, negotiated confidently on our behalf, a...
Cassandra Luca
Teaming up with Citadel, alongside Jadd and Omar, has been nothing short of amazing. This was my first ever experience with the property world and I couldn’t have asked for better people to guide me through it. Their attention to detail, constant support, and incredible drive made the entire process...
Michael Efremidis
Working with Citadel Agency has been an outstanding experience from start to finish. A huge thank you to Jadd and Omar for their professionalism, knowledge, and genuine care throughout the entire buying process. They went above and beyond to understand our goals, guided us through every step, and c...
Amira Maghnie
To the team at Citadel. As a property manager, I’m genuinely impressed by their professionalism, responsiveness, and depth of market knowledge. It’s rare to find a buyers agency that communicates so clearly and follows through with such care. They make my job easier, and I trust clients are in good ...
